Email delivery status not properly reflected in eSign

Incident Report for Scrive

Resolved

This incident has been resolved, and email delivery statuses are now accurately reflecting the status of all email deliveries.
Please note that the timestamps of deliveries made during the disruption may not reflect the actual delivery time and may instead show a later timestamp.
Timestamps for all new deliveries will be correctly displayed moving forward.

Thank you for your understanding.

Posted Dec 05, 2024 - 17:13 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 05, 2024 - 16:47 CET

Identified

We have identified an issue where the email delivery status in Scrive eSign may not accurately reflect the actual delivery status of eSign email messages.
Please note: This is a visual issue only and does not impact the actual delivery of emails, which remains unaffected by any issues.

We are investigating the matter and will provide an update as soon as it is resolved.

Thank you for your understanding.

Posted Dec 05, 2024 - 13:46 CET

This incident affected: eSign (Email delivery).

The purpose of this status page is solely to show the uptime of Scrive’s services, currently and in the past, to anyone interested. N.b. This status page is not part of the delivery of any of Scrive’s services and any processing of personal data related to this status page (e.g., by subscribing to updates to this page) is not covered by data processing terms entered between Scrive and its customers. I.e., Scrive acts as the controller of any personal data collected on this status page. Please refer to Scrive’s Privacy Notice for details.