All Systems Operational
Uptime over the past 90 days. View historical uptime.
eSign Operational
90 days ago
100.0 % uptime
Today
Online Operational
90 days ago
100.0 % uptime
Today
GO Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
PAdES Operational
90 days ago
100.0 % uptime
Today
KSI Operational
90 days ago
100.0 % uptime
Today
Email delivery Operational
90 days ago
100.0 % uptime
Today
SMS delivery Operational
90 days ago
100.0 % uptime
Today
eSign Integrations Operational
90 days ago
100.0 % uptime
Today
Forms Builder Operational
90 days ago
100.0 % uptime
Today
Flow Operational
90 days ago
100.0 % uptime
Today
Journey Operational
90 days ago
100.0 % uptime
Today
Retail eSign app Operational
90 days ago
100.0 % uptime
Today
eID Hub Operational
90 days ago
99.92 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Finnish Trust Network (FTN) Operational
90 days ago
99.38 % uptime
Today
Freja eID Operational
90 days ago
100.0 % uptime
Today
iDIN Operational
90 days ago
99.97 % uptime
Today
itsme Operational
90 days ago
99.66 % uptime
Today
MitID Operational
90 days ago
99.99 % uptime
Today
Norwegian BankID Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
OpenID Connect Operational
90 days ago
100.0 % uptime
Today
Smart-ID Operational
90 days ago
100.0 % uptime
Today
Swedish BankID Operational
90 days ago
100.0 % uptime
Today
Swisscom QES Operational
90 days ago
99.98 % uptime
Today
SMS OTP Operational
90 days ago
100.0 % uptime
Today
Verimi Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
99.96 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
99.99 % uptime
Today
Helpcenter Operational
90 days ago
100.0 % uptime
Today
Ebbot chatbot Operational
90 days ago
98.66 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled service downtime - Production environment Mar 8, 2025 07:00-09:00 CET
We will be conducting scheduled maintenance on Saturday, March 8th, which will require us to take down the production environments briefly during the designated maintenance window 07:00-09:00 AM CET.

This maintenance is necessary to ensure that we continue to provide you with a reliable and secure environment.

This is to enhance performance of the systems and will each take less than 5 minutes.
During this period, you will not be able to access the Scrive service, and any ongoing activities will be temporarily suspended. We apologize for any inconvenience this may cause and recommend that you plan your activities accordingly.

Thank you for your patience and understanding. If you have any questions or concerns, please feel free to contact us at support@scrive.com.
Posted on Feb 14, 2025 - 13:30 CET
Past Incidents
Feb 14, 2025
Chatbot - Major outage
Resolved - This incident has been resolved and the chatbot is up and running again.
Feb 14, 15:23 CET
Investigating - We’re currently experiencing major outage with our chat services. Our providers team is currently working to restore normal performance levels. We apologize for any inconvenience. The chatbot on scrive.com and HelpCenter may be affected.

To get in contact with Support, please email us at support@scrive.com.

Updates will follow.
Feb 14, 12:47 CET
Chatbot - major outage
Resolved - This incident has been resolved and the chatbot is up and running again.
Feb 14, 12:31 CET
Investigating - We’re currently experiencing major outage with our chat services. Our providers team is currently working to restore normal performance levels. We apologize for any inconvenience. The chatbot on scrive.com and HelpCenter may be affected.

To get in contact with Support, please email us at support@scrive.com.

Updates will follow.
Feb 14, 11:55 CET
Feb 13, 2025
Issues with KSI & PAdES sealing
Resolved - Performance is back to normal and no further delays should expected.
Feb 13, 17:04 CET
Investigating - We have received information that our KSI & PadES sealing is currently experiencing issues, we are investigating this issue.

Users might experience delays with receiving the signed and sealed document even after all parties have signed documents - as soon as the issue is resolved, any potential documents that haven't been sealed will start to be sent out again.

Updates will follow in a timely manner.
Feb 13, 11:55 CET
Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Retail eSign app is experiencing disruptions
Resolved - This issue has been resolved. If you have updated to the latest app version (4.2.6 on Android & iOS) and are still experiencing issues, please contact Support at support@scrive.com.
Feb 7, 16:00 CET
Monitoring - The app should be fully operational again. Please update to the latest version (4.2.6) on both Android and iOS if you experience any issues. We are continuing to monitor the situation to ensure stability.
Feb 7, 12:18 CET
Investigating - We are investigating disruptions affecting the Scrive Retail eSign app, primarily on Android devices. This issue may prevent users from opening and signing documents. If the app is currently working for you, we recommend avoiding any updates until further notice.
Further updates will follow.
Feb 7, 10:40 CET
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025
Third-party eID issue: MitID
Resolved - MitID eID experienced degraded performance between 5:30 and 6:30 CET.
Jan 31, 05:30 CET
← Incident History Powered by Atlassian Statuspage

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