All systems are operational

Past Incidents

Wednesday 25th May 2022

NemID Operational disturbances with NemID
Wednesday 25th May 2022 10:55 UTC

We have received information that NemID is experiencing issues with their eID service. End users may experience difficulties using the NemID eID in Scrive.

  • NemID operation is back to normal again.

    Wednesday 25th May 2022 12:56 UTC
  • Thursday 19th May 2022

    NemID Operational disturbances with NemID
    Thursday 19th May 2022 09:22 UTC

    We have gotten information from NemID that they are experiencing issues with their eID services. Their current estimation is that 50% of transactions are failing and they advice users who are facing issues to re-try until successfully completing the transaction.

  • We've received an update stating that NemID now operates normally once again.

    Thursday 19th May 2022 11:05 UTC
  • Monday 16th May 2022

    NemID Performance issues with NemID
    Monday 16th May 2022 08:57 UTC

    We have identified a possible degradation of the NemID service in Scrive. We are investigating the cause of the issue.

  • NemID reports that the previous issues with NemID has now been resolved and should operate normally again.

    Tuesday 17th May 2022 06:19 UTC
  • We have received information from NemID where they confirm an ongoing issue with about 50% of their transactions.

    Monday 16th May 2022 15:20 UTC
  • We have discovered that transactions for NemID are once again having issues being completed. We are in touch with our supplier to find more information.

    Monday 16th May 2022 13:28 UTC
  • We are seeing successful transactions once again and the NemID service is operating normally.

    Monday 16th May 2022 10:25 UTC
  • Monday 2nd May 2022

    We are having issues with SSO login to Scrive.com, users may get an error 400 when trying to login.

    A fix for this has been found and we are working on implementing it as soon as possible. Our aim is to have it fixed before lunch.

  • The SSO login issue have been resolved with the implemented fix.

    Monday 2nd May 2022 14:29 UTC
  • The fix has been implemented and we are now monitoring the service to see that login works as expected again.

    Monday 2nd May 2022 08:49 UTC
  • Tuesday 26th April 2022

    Core eSign Service Slow operation in eSign
    Tuesday 26th April 2022 08:54 UTC

    We are currently experiencing slow loading times in eSign. We are investigating the cause and will update as soon as possible.

  • The service has been stable since the last status update and we are declaring it resolved.

    Tuesday 26th April 2022 09:40 UTC
  • Performance is now again back to normal. We are still monitoring in case slowness returns.

    Tuesday 26th April 2022 09:10 UTC
  • Thursday 3rd March 2022

    Core eSign Service eSign service is slower than normal
    Thursday 3rd March 2022 15:06 UTC

    At the moment, we are experiencing slower response times than normal. We are investigating this. An update will follow within the next hour.

  • The service has been operating normally for approximately an hour now and no indications of it returning has been identified. Pardon the inconvenience.

    Thursday 3rd March 2022 15:58 UTC
  • Response times have returned to normal again but we are still monitoring in case the issue appears again. An update will follow within an hour.

    Thursday 3rd March 2022 15:20 UTC
  • Thursday 24th February 2022

    NemID NemID is having performance issues
    Thursday 24th February 2022 10:28 UTC

    The Danish authentication provider NemID is currently having an incident which they are working on resolving. The effect for Scrive users is that some NemID-transactions are unsuccessful and resulting in an error.

    Workaround: If you urgently need to send a document and the recipient is unable to sign using NemID, you have the possibility to select a different authentication method by opening the document in the e-archive and selecting the party, then Change. Note however that the chosen method might have an impact on the signature's level of trust (e.g. simple or advanced electronic signature).

  • Nets reports that the incident for NemID has been resolved.

    Thursday 24th February 2022 11:43 UTC