We are currently experiencing slow delivery of emails from our service. If you have an urgent document that is not delivered, we recommend that you use an alternative delivery method such as SMS or link. For instructions on how to use the method "link", please see the following article: https://support.scrive.com/hc/en-us/articles/4403047184274-How-to-use-invitation-method-Link-instead-of-E-mail-
Our email provider reported that the issue has now been solved and deliveries should be back to normal.
Monday 22nd November 2021 14:49 UTC
The third party solution that we use for email sending is experiencing email delivery delays for the EU region and they are currently investigating (https://status.mailgun.com/).
In case you need to deliver a document for signing urgently, see previous update for information on alternative ways of delivery in Scrive.
Customers who use the API to create processes with phone numbers that are not valid international numbers (i.e. starting with a "+" and a country code) cannot finish their signing processes. We are implementing a change to address this. We estimate that it will be live within two hours.
Validation of phone numbers has been relaxed for cases where it does not need to be used for SMS messaging. This means that the service works for all reasonable cases.
We are currently experiencing slow operation of the core service. We are investigating the cause of this. Updates will follow once more information is available.
We have now rolled out a fix for the underlying issue which will prevent it from recurring. We can also see that the service is back to normal.
Tuesday 9th November 2021 15:50 UTC
We are experiencing occasional degradation of some core Scrive services. We have found the cause and a hot-fix is being prepared. It will be rolled out with the next few hours pending quality assurance and testing. We will let everyone know when it happens.
Tuesday 9th November 2021 11:54 UTC
We are once again experiencing slow loading times in the core eSign service. You may experience difficulties logging in and using Scrive intermittently. We are investigating the cause of the issue.
Tuesday 9th November 2021 10:41 UTC
The service is back to normal operational again. We are monitoring the situation.
Our third party email-provider reported that they are currently experiencing delays with the delivery of emails. We are monitoring the situation and will update the status accordingly.
If you have an urgent document that is not delivered, we recommend that you use an alternative delivery method such as SMS or link. For instructions on how to use the method "link", please see the following article: https://support.scrive.com/hc/en-us/articles/4403047184274-How-to-use-invitation-method-Link-instead-of-E-mail-
The sending of emails are now back to normal. No action is needed for ongoing signing processes, emails will be delivered automatically.
Tuesday 9th November 2021 10:04 UTC
Our provider are reporting that the sending queue is starting to reduce. We are still closely monitoring the situation.