All systems are operational

Past Incidents

Tuesday 31st August 2021

Core eSign Service Slow sealing of documents
Tuesday 31st August 2021 14:06 UTC

Sealing after signing is currently slow for some documents. We are investigating the root case and will see to that sealing of documents gets back to normal as soon as possible.

  • The issue is resolved and sealing is back to normal. We apologize for any inconvenience.

    Tuesday 31st August 2021 14:55 UTC
  • We have identified the problem and are sealing documents in our queue. Within the hour sealing should be back to normal again.

    Tuesday 31st August 2021 14:40 UTC
  • Monday 5th July 2021

    NemID Legacy version of NemID experiencing issues.
    Monday 5th July 2021 09:30 UTC

    The legacy version of NemID is experiencing issues (this is the version where the recipient can select between signing with CPR or CVR). We are investigating to find a fix for this as soon as possible. Meanwhile it is possible to work around this by changing authentication method to NemID CPR, NemID CVR or NemID PID. This can be done via the API or for an ongoing journey in the e-archive by opening the document and clicking on the affected party > Authentication to sign > Change.

  • The issue is now resolved, pardon any inconvenience.

    Monday 5th July 2021 12:44 UTC