All systems are operational

Past Incidents

Tuesday 30th November 2021

Core eSign Service Intermittent issues to access Scrive
Tuesday 30th November 2021 08:49 UTC

We are having intermittent issues with access to Scrive Online. Our engineers are investigating with highest priority.

  • The service is up and running again.

    Tuesday 30th November 2021 09:12 UTC
  • Core eSign Service Last name required for sending documents
    Tuesday 30th November 2021 08:14 UTC

    After an update, last name needs to be added for the sender of a document. We are urgently working on a fix for this.

    If you are having trouble right now to send a document or with an ongoing process, go to Account > User and add a last name.

  • It is now possible to start processes even if the initiator doesn't have a last name if you are using Scrive Classic. We are now working on enabling the same functionality in Scrive New.

    Tuesday 30th November 2021 09:29 UTC
  • Monday 22nd November 2021

    Mail delivery Delayed email delivery
    Monday 22nd November 2021 12:46 UTC

    We are currently experiencing slow delivery of emails from our service. If you have an urgent document that is not delivered, we recommend that you use an alternative delivery method such as SMS or link. For instructions on how to use the method "link", please see the following article: https://support.scrive.com/hc/en-us/articles/4403047184274-How-to-use-invitation-method-Link-instead-of-E-mail-

  • Our email provider reported that the issue has now been solved and deliveries should be back to normal.

    Monday 22nd November 2021 14:49 UTC
  • The third party solution that we use for email sending is experiencing email delivery delays for the EU region and they are currently investigating (https://status.mailgun.com/).

    In case you need to deliver a document for signing urgently, see previous update for information on alternative ways of delivery in Scrive.

    Monday 22nd November 2021 13:30 UTC
  • Wednesday 10th November 2021

    Core eSign Service Problems with API usage and some phone number formats
    Wednesday 10th November 2021 11:00 UTC

    Customers who use the API to create processes with phone numbers that are not valid international numbers (i.e. starting with a "+" and a country code) cannot finish their signing processes. We are implementing a change to address this. We estimate that it will be live within two hours.

  • Validation of phone numbers has been relaxed for cases where it does not need to be used for SMS messaging. This means that the service works for all reasonable cases.

    Wednesday 10th November 2021 13:41 UTC
  • Tuesday 9th November 2021

    Core eSign Service Slow response times in Core eSign Service
    Tuesday 9th November 2021 10:30 UTC

    We are currently experiencing slow operation of the core service. We are investigating the cause of this. Updates will follow once more information is available.

  • We have now rolled out a fix for the underlying issue which will prevent it from recurring. We can also see that the service is back to normal.

    Tuesday 9th November 2021 15:50 UTC
  • We are experiencing occasional degradation of some core Scrive services. We have found the cause and a hot-fix is being prepared. It will be rolled out with the next few hours pending quality assurance and testing. We will let everyone know when it happens.

    Tuesday 9th November 2021 11:54 UTC
  • We are once again experiencing slow loading times in the core eSign service. You may experience difficulties logging in and using Scrive intermittently. We are investigating the cause of the issue.

    Tuesday 9th November 2021 10:41 UTC
  • The service is back to normal operational again. We are monitoring the situation.

    Tuesday 9th November 2021 10:33 UTC
  • Mail delivery Delayed email delivery
    Tuesday 9th November 2021 08:35 UTC

    Our third party email-provider reported that they are currently experiencing delays with the delivery of emails. We are monitoring the situation and will update the status accordingly.

    If you have an urgent document that is not delivered, we recommend that you use an alternative delivery method such as SMS or link. For instructions on how to use the method "link", please see the following article: https://support.scrive.com/hc/en-us/articles/4403047184274-How-to-use-invitation-method-Link-instead-of-E-mail-

  • The sending of emails are now back to normal. No action is needed for ongoing signing processes, emails will be delivered automatically.

    Tuesday 9th November 2021 10:04 UTC
  • Our provider are reporting that the sending queue is starting to reduce. We are still closely monitoring the situation.

    Tuesday 9th November 2021 09:03 UTC