Scrive eSign - intermittently degraded performance
Update - We have scaled up our infrastructure to scale up more aggressively and are monitoring and still trying to identify the root cause of the issues.
Apr 25, 2025 - 16:32 CEST
Update - We are continuing to work on a fix for this issue.
Apr 25, 2025 - 13:41 CEST
Update - We are continuing to investigate and work on a fix for the delays occasionally experienced
Apr 25, 2025 - 11:00 CEST
Update - We are still actively investigating this issue.
Apr 24, 2025 - 17:04 CEST
Identified - The issue has been identified, and we are actively monitoring system performance to ensure stability.

A small number of document processes may be intermittently delayed. If you encounter this, reloading the page should resolve the issue.
Apr 23, 2025 - 16:00 CEST
Update - We are still looking into it and montering the system.
Apr 22, 2025 - 11:34 CEST
Update - We are continuing to investigate this issue.
Apr 22, 2025 - 11:23 CEST
Investigating - We’re experiencing intermittently degraded performance with Scrive eSign, which may result in longer response times in some cases.
Our team is working to restore normal performance levels. We apologise for any inconvenience. Scrive eSign and associated services may be affected.

Updates will follow in a timely manner.
Apr 22, 2025 - 11:12 CEST
Uptime over the past 90 days. View historical uptime.
Scrive ? Degraded Performance
90 days ago
99.98 % uptime
Today
eSign Online Degraded Performance
90 days ago
99.96 % uptime
Today
eSign API Degraded Performance
90 days ago
99.96 % uptime
Today
eSign Flow Degraded Performance
90 days ago
100.0 % uptime
Today
eID Hub API Degraded Performance
90 days ago
100.0 % uptime
Today
Flow API Degraded Performance
90 days ago
100.0 % uptime
Today
eSign GO Degraded Performance
90 days ago
100.0 % uptime
Today
ID-check Operational
90 days ago
100.0 % uptime
Today
KSI (Guardtime) Operational
90 days ago
100.0 % uptime
Today
PAdES Operational
90 days ago
100.0 % uptime
Today
Email delivery Operational
90 days ago
99.92 % uptime
Today
SMS delivery Operational
90 days ago
100.0 % uptime
Today
Retail eSign App Operational
90 days ago
100.0 % uptime
Today
Forms Builder Operational
90 days ago
100.0 % uptime
Today
Offboarding Operational
90 days ago
100.0 % uptime
Today
Contact Book Operational
90 days ago
100.0 % uptime
Today
Scrive Extended Compliance ? Operational
90 days ago
100.0 % uptime
Today
eSign Online Operational
90 days ago
100.0 % uptime
Today
eSign API Operational
90 days ago
100.0 % uptime
Today
Flow API Operational
90 days ago
100.0 % uptime
Today
eID Hub API Operational
90 days ago
100.0 % uptime
Today
eSign GO Operational
90 days ago
100.0 % uptime
Today
ID-check Operational
90 days ago
100.0 % uptime
Today
KSI (Guardtime) Operational
90 days ago
100.0 % uptime
Today
PAdES Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Retail eSign App Operational
90 days ago
100.0 % uptime
Today
Forms Builder Operational
90 days ago
100.0 % uptime
Today
Offboarding Operational
90 days ago
100.0 % uptime
Today
eSign Integrations ? Operational
90 days ago
100.0 % uptime
Today
Annual Report Operational
90 days ago
100.0 % uptime
Today
Box Operational
90 days ago
100.0 % uptime
Today
Lime Operational
90 days ago
100.0 % uptime
Today
Google Docs Addon Operational
90 days ago
100.0 % uptime
Today
Microsoft Power Automate Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
NetDocuments Operational
90 days ago
100.0 % uptime
Today
Offboarding service Operational
90 days ago
100.0 % uptime
Today
Office Add-In Operational
90 days ago
100.0 % uptime
Today
Sympa Operational
90 days ago
100.0 % uptime
Today
Teamtailor Operational
90 days ago
100.0 % uptime
Today
Upsales Operational
90 days ago
100.0 % uptime
Today
Zapier Operational
90 days ago
100.0 % uptime
Today
esignatur ? Operational
90 days ago
99.98 % uptime
Today
CPR Check Operational
90 days ago
99.99 % uptime
Today
Forms (app.esignatur.dk) Operational
90 days ago
99.99 % uptime
Today
Integrations (api.esignatur.dk) Operational
90 days ago
99.98 % uptime
Today
Notifications (e-mails) Operational
90 days ago
99.99 % uptime
Today
Signing page (sign.esignatur.dk) Operational
90 days ago
99.98 % uptime
Today
Webportal (portal.esignatur.dk) Operational
90 days ago
99.98 % uptime
Today
Website (esignatur.dk) Operational
90 days ago
99.99 % uptime
Today
eIDs ? Operational
90 days ago
99.94 % uptime
Today
Finnish Trust Network (FTN) Operational
90 days ago
99.86 % uptime
Today
Freja eID Operational
90 days ago
100.0 % uptime
Today
iDIN Operational
90 days ago
99.97 % uptime
Today
itsme QES Operational
90 days ago
100.0 % uptime
Today
MitID Business Operational
90 days ago
100.0 % uptime
Today
MitID Private Operational
90 days ago
100.0 % uptime
Today
Norwegian BankID Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
Scrive QES Operational
90 days ago
100.0 % uptime
Today
Smart-ID Operational
90 days ago
100.0 % uptime
Today
SMS OTP Operational
90 days ago
100.0 % uptime
Today
Swedish BankID Operational
90 days ago
99.41 % uptime
Today
Swisscom QES Operational
90 days ago
100.0 % uptime
Today
Verimi QES Operational
90 days ago
100.0 % uptime
Today
Support ? Operational
90 days ago
99.95 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
99.99 % uptime
Today
Help Center Operational
90 days ago
99.97 % uptime
Today
Chat Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Chatbot - Degraded Performance
Resolved - This incident has been resolved.
Apr 25, 14:12 CEST
Identified - We are currently experiencing an issue affecting our chat services. Our service provider is actively working to restore normal performance as soon as possible. This may impact the chatbot on scrive.com and our Help Center.

We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information.

If you need assistance, please reach out to support@scrive.com.
Apr 25, 13:21 CEST
Apr 24, 2025
Third-party eID Issue: SE BankID
Postmortem - Read details
Apr 24, 09:22 CEST
Resolved - This incident has been resolved.
Apr 24, 08:59 CEST
Monitoring - Performance has stabilized, and we are monitoring the situation to maintain full service reliability.
Apr 24, 08:22 CEST
Investigating - External eID SE BankID is experiencing degraded performance.

We are monitoring the situation and will provide and update as it's resolved.
Apr 24, 08:00 CEST
Third-party eID Issue: Swedish BankID
Resolved - This incident has been resolved.
For more information, please visit Swedish BankId’s website: https://www.bankid.com/driftsinformation
Apr 24, 08:00 CEST
Identified - External eID Swedish BankID is experiencing degraded performance.

We are monitoring the situation and will provide an update when available.
Apr 23, 21:54 CEST
Apr 23, 2025
Apr 22, 2025
Support phone - Degraded performance affecting our phone
Resolved - This incident has been resolved.
Apr 22, 14:00 CEST
Investigating - We are currently experiencing a degraded performance affecting our phone support. Our service provider is actively working to restore normal functionality as soon as possible. This may result in longer wait times or difficulties reaching our agents.

We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information.

If you need assistance, please reach out to us via support@scrive.com.
Apr 22, 11:17 CEST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Third-party eID Issue: Swedish BankID
Resolved - The incident has been concluded.
The root cause was a network-related issue with SE BankID. The issue was identified and resolved by BankID.
See BankID's Status Page for further information.
Apr 15, 15:41 CEST
Monitoring - The issue has been resolved and we are currently monitoring the situation to ensure stability.
Apr 15, 14:45 CEST
Update - We are continuing to investigate this issue.
Apr 15, 14:33 CEST
Investigating - External eID Swedish BankID is experiencing degraded performance.
We are monitoring the situation and will provide an update when more information is available.
Apr 15, 13:40 CEST
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage

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