Slow document sealing after signing Monday 20th December 2021 12:20 UTC

We are currently having issues with the document sealing after all parties have signed a document. Our engineers are investigating and we will update as soon as we know more.

The document queue is now empty and sealing is back to normal speed.

We have now fixed the root cause for the issue. Sealing is working again, however due to some backlog of documents that needs to be sealed, you might experiencing slowness for the next half hour while the queue is being emptied.

We have identified what causes sealing to be slow (which makes the signing page, after a customer has signed a document, not to load). We are currently working on finding a fix.