Problems with API usage and some phone number formats Wednesday 10th November 2021 11:00 UTC


Customers who use the API to create processes with phone numbers that are not valid international numbers (i.e. starting with a "+" and a country code) cannot finish their signing processes. We are implementing a change to address this. We estimate that it will be live within two hours.

Validation of phone numbers has been relaxed for cases where it does not need to be used for SMS messaging. This means that the service works for all reasonable cases.